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التعليمات

  • How can I place an order?
    Placing an order is simple. Just browse our website, select the products you love, and add them to your cart. Once you're ready, proceed to checkout, provide your shipping information, choose a payment method, and confirm your order. If you need any assistance during the process, our customer care team is here to help.
  • Do you offer free international shipping?
    Yes, we are delighted to offer free international shipping worldwide. Regardless of your location, you can enjoy the convenience of having our beautiful home decoration products delivered to your doorstep without any additional shipping charges.
  • How long will it take to receive my order?
    The delivery time depends on your location and the shipping method. Generally, orders are processed and shipped within 1 week. Once shipped, you can expect to receive your order within 4-6 weeks. Please note that these are general estimates, and actual delivery times may vary due to customs procedures or unforeseen delays.
  • What is your return policy?
    We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please refer to our Returns & Refunds page for detailed information on eligibility, procedures, and any applicable restocking fees.
  • How can I track my order?
    Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can use this information to monitor the progress of your delivery.
  • What if I receive a damaged or defective item?
    We take great care in packaging and quality control, but in the rare event that you receive a damaged or defective item, please contact our customer care team immediately. We will work with you to resolve the issue promptly and provide a suitable solution, such as a replacement or refund.
  • Can I cancel or modify my order?
    If you need to cancel or modify your order, please contact our customer care team as soon as possible. We will do our best to accommodate your request. However, please note that once an order has been processed and shipped, it may not be possible to cancel or modify it.
  • How can I contact customer support?
    We are here to assist you. You can reach our customer support team through the following channels: - Email: Send us an email at info@ececlassic.com - Phone: Call our customer care hotline at +1 (628) 201-7282. - Live Chat: Engage in a live chat session with one of our representatives during our operating hours.
  • Do you offer gift-wrapping services?
    Yes, we offer gift-wrapping services for select items. During the checkout process, you will have the option to add gift wrapping to your order. You can also include a personalized message for the recipient.
  • Can I request a custom order or inquire about bulk purchases?
    Absolutely! We welcome custom orders and bulk purchases. Please contact our customer care team with your specific requirements, and we will be happy to assist you and provide further information. If you have any other questions or need additional assistance, please don't hesitate to contact our customer support team. We are here to help and ensure that your shopping experience at Ece Classic is exceptional in every way. Enjoy free international shipping worldwide as you adorn your home with our exquisite products.
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