Store Policy
Customer Care
At Ece Classic, we pride ourselves on providing exceptional customer care. We value your satisfaction and aim to make your shopping experience with us as smooth and enjoyable as possible. Whether you have a question, need assistance, or want to provide feedback, our dedicated customer care team is here to help. Please review the following information on how to get in touch with us and the services we offer.
1. Contact Us
We believe in open and transparent communication. If you have any questions, concerns, or require assistance, we encourage you to reach out to our customer care team. You can contact us through the following channels:
- Email: Send us an email at info@ececlassic.com We strive to respond to all emails within 2 days.
- Phone: Give us a call at +1 (628) 201-7282. Our knowledgeable representatives are available 10 am-6 pm to assist you.
- Live Chat: Visit our website and engage in a live chat session with one of our customer care agents during our operating hours.
2. Services We Offer
Our customer care team is here to support you throughout your shopping journey. Here are some of the services we offer:
- Product Information: If you have questions about a specific product, our team can provide detailed information, including product features, dimensions, materials, and care instructions.
- Order Assistance: If you need help placing an order, modifying an existing order, or tracking your shipment, our representatives are available to assist you.
- Returns and Exchanges: If you are not completely satisfied with your purchase, we can guide you through our returns and exchange process, ensuring a hassle-free experience.
- Technical Support: Should you encounter any technical issues while navigating our website or using our online services, our team is ready to provide technical support and assistance.
- Recommendations and Advice: Looking for home decoration inspiration or advice? Our customer care representatives can offer recommendations based on your preferences and help you make informed decisions.
3. Feedback and Suggestions
We value your feedback as it helps us improve our products and services. If you have any suggestions, ideas, or comments, we welcome your input. Your feedback enables us to better meet your needs and enhance your overall experience.
4. FAQs and Help Center
For quick answers to commonly asked questions, we have a comprehensive Frequently Asked Questions (FAQ) section and a Help Center on our website. These resources provide valuable information on topics such as shipping, payment methods, returns, and more. Before reaching out to our customer care team, we recommend checking these resources to see if your question has already been addressed.
5. Your Satisfaction Matters
At Ece Classic, your satisfaction is our top priority. We are committed to resolving any issues or concerns you may have promptly and efficiently. Our goal is to exceed your expectations and ensure that you are delighted with every aspect of your shopping experience.
We appreciate your trust in us and thank you for choosing Ece Classic. Our customer care team is ready to assist you, so please don't hesitate to reach out whenever you need assistance. We look forward to serving you and providing you with exceptional customer care at every step of the way.
Privacy & Safety
At Ece Classic, we value the trust you place in us when you choose to shop with us. We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy & Safety Policy outlines how we collect, use, store, and protect your data, as well as how we ensure a safe and secure shopping experience for all our customers. We encourage you to read this policy carefully to understand our practices.
1. Collection and Use of Personal Information
When you visit our website or make a purchase, we may collect certain personal information from you. This includes your name, email address, shipping address, telephone number, and payment details. We collect this information to process your orders, provide customer support, improve our services, and personalize your shopping experience. Rest assured, we will never sell or share your personal information with third parties for their marketing purposes without your consent.
2. Payment Security
To ensure the security of your online transactions, we utilize third-party banking and payment processing services. These trusted partners handle the verification and processing of your payment details securely. We do not store your credit card or other payment information on our servers. When you make a purchase, your payment information is encrypted and transmitted directly to our payment service providers, who adhere to strict industry standards for data protection.
3. Data Collection and Cookies
To enhance your shopping experience, we may collect non-personal information through the use of cookies and similar technologies. Cookies are small files that are stored on your device when you visit our website. They enable us to remember your preferences, track your browsing behavior on our site, and provide you with relevant offers and recommendations. You have the option to disable cookies in your browser settings, but please note that this may affect the functionality and personalization of our website.
4. Data Security
We take the security of your personal information seriously. We have implemented physical, technical, and administrative measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We regularly review and update our security practices to ensure the highest level of protection. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
5. Communication and Opt-Out
After successfully completing a purchase, we may contact you regarding your order or to provide updates on related products and promotions. We respect your preferences, and you can choose to opt out of these communications at any time by following the unsubscribe instructions provided in the emails or by contacting our customer support team.
6. Children's Privacy
Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with their personal information without your consent, please contact us immediately, and we will take steps to remove their information from our records.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not under our control. We are not responsible for the privacy practices or the content of these third-party sites. We recommend reviewing the privacy policies of these websites before providing them with any personal information.
We are committed to continuously improving our privacy and safety practices to protect your personal information. By shopping with us, you consent to the collection and use of your information as described in this Privacy & Safety Policy. If you have any questions, concerns, or requests regarding your personal information or this policy, please contact our customer support team. Thank you for choosing Ece Classic, and we look forward to serving you with the utmost care and respect for your privacy.
Wholesale Inquiries
Thank you for your interest in becoming a retailer of our stunning home decoration products at Ece Classic. We value partnerships with retailers like you and are excited to explore the possibilities of working together. This Wholesale Inquiries section provides all the information you need to join our network of retailers and take your business to the next level.
1. Who We Are
Ece Classic is a reputable and established online retailer specializing in high-quality home decoration products. We offer a wide range of beautifully crafted items, including furniture, rugs, lighting, and home decor. Our commitment to quality, unique designs, and exceptional customer service has made us a trusted name in the industry.
2. Wholesale Benefits
By partnering with us as a retailer, you can benefit from the following:
- High-Quality Products: Our home decoration products are meticulously curated, ensuring superior quality and craftsmanship that your customers will love.
- Competitive Pricing: As a wholesaler, you can access exclusive pricing and discounts, enabling you to offer our products to your customers at competitive retail prices.
- Diverse Product Range: We offer a diverse selection of home decoration items, allowing you to cater to various customer preferences and expand your product offerings.
- Dropshipping Options: If you prefer not to handle inventory, we also offer dropshipping services, allowing you to fulfill customer orders seamlessly.
- Marketing Support: We provide marketing materials, including product images and descriptions, to assist you in promoting our products effectively.
3. Eligibility and Requirements
To qualify for our wholesale program, we require the following:
- Business Verification: You must operate a registered business with a valid retail license or tax ID.
- Retail Storefront or E-commerce Website: You should have a physical retail storefront or an established e-commerce website where you intend to sell our products.
- Target Market Alignment: Your business should align with our target market and cater to customers who appreciate high-quality home decoration products.
4. How to Apply
To start the wholesale application process, please follow these steps:
- Fill out the Wholesale Inquiry form on our website, providing accurate and detailed information about your business, including your company name, address, website (if applicable), and a brief overview of your retail operations.
- Our wholesale team will review your application and may contact you for additional information or documentation.
- Upon approval, you will receive a wholesale account with unique login credentials to access our wholesale catalog, pricing, and ordering system.
5. Ordering and Support
Once your wholesale account is activated, you can place orders directly through our secure online ordering system. We strive to provide efficient order processing and fast shipping to ensure timely delivery of our products to your store or directly to your customers, depending on your preferences.
Our dedicated wholesale support team is available to assist you with any inquiries, order-related questions, or product information. We are committed to building a strong and mutually beneficial partnership with you and will work closely with you to ensure your success as a retailer of our home decoration products.
6. Become a Retail Partner Today
Join our network of retailers and offer your customers our stunning home decoration products. Take advantage of our competitive pricing, superior product quality, and exceptional customer support. Together, let's elevate your business and create memorable experiences for your customers.
To explore the possibilities of becoming a retailer, please visit our website and complete the Wholesale Inquiry form. We look forward to the opportunity to work with you and build a successful partnership.
Payment Methods
At Ece Classic, we strive to offer you a seamless and secure shopping experience. We understand the importance of flexible payment options that cater to your preferences. That's why we accept a variety of payment methods to ensure convenience and peace of mind. Read on to learn more about the payment options available to you.
1. Credit and Debit Cards
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Simply provide your card details during checkout, and we will securely process your payment. Rest assured that we employ industry-standard encryption technology to protect your card information.
2. PayPal
For added convenience and security, we offer PayPal as a payment method. If you have a PayPal account, you can select this option during checkout and securely complete your purchase without sharing your financial information. PayPal allows you to link your credit card, debit card, or bank account for seamless transactions.
3. Mobile Payment Platforms
To keep up with the evolving digital landscape, we also accept payments through popular mobile payment platforms such as Apple Pay, Google Pay, and Samsung Pay. These platforms allow you to conveniently make payments using your mobile device, providing an extra layer of security through tokenization and biometric authentication.
4. Bank Transfers
For larger transactions or if you prefer to pay directly from your bank account, we offer bank transfer as a payment option. Upon selecting this method at checkout, you will receive instructions on how to complete the transfer. Please note that bank transfers may take additional time to process, and your order will be fulfilled once the payment is confirmed.
5. Financing Options
To make our products more accessible, we may also offer financing options in partnership with third-party financial institutions. These options allow you to spread out your payments over a period of time, subject to credit approval. Details about available financing options will be displayed during the checkout process if applicable.
6. Security and Data Protection
We understand that security and data protection are of utmost importance when it comes to online payments. Rest assured that we employ robust security measures to safeguard your payment information. We utilize industry-standard encryption and comply with Payment Card Industry Data Security Standard (PCI DSS) requirements to ensure your data is protected.
7. Currency and International Payments
We accept payments in multiple currencies to serve our global customer base. The available currencies will be displayed on our website, and you can select your preferred currency during checkout. Please note that currency conversion rates may apply, and any additional fees or charges related to international payments will be disclosed prior to completing your purchase.
8. Sales Tax
Sales tax may be applicable based on your shipping address and the relevant tax laws of your jurisdiction. The applicable tax amount will be calculated and displayed during the checkout process, allowing you to review the total cost of your purchase before making payment.
We are committed to providing you with convenient and secure payment options. If you have any questions or encounter any issues during the payment process, our customer care team is available to assist you. Please feel free to reach out for prompt and friendly assistance.
Thank you for choosing Ece Classic. We appreciate your business and look forward to serving you with exceptional products and services.